“Omega Surf Wear” is committed to your satisfaction. If you have purchased hard goods from Omega Surf Wear and are unhappy with the product received. You may be eligible for a refund/partial refund if requested within 45 days of the original purchase date.
Refunds of Hard Goods:
To be eligible for return and refund, the following steps must be taken:
- Refund must be requested in writing by contacting [email protected]
- A request of refund must be made within 45 days of the original purchase date.
- We may request goods to be returned to Alpha Undici. According to the instructions you will receive once contacting [email protected] as directed in step 1.
- The item(s) must be unused and returned in the original packaging. Must be in like-new, or re-sellable (if applicable) condition, as determined in Omega Surf Wear sole, reasonable discretion.
If any item is defective within 45 days of the original purchase, we would require pictures of the item so that we can take the issue up with out manufacturers. We can then arrange a re-ship or full refund depending on what you prefer.
Omega Surf Wear is committed to its consumers. While we stand by our policy as written above. We also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Omega Surf Wear at [email protected] for any questions related to our policy, or simply to let us know how we can help.